Brockport

22 N. Main Street

Brockport, NY 14420

Ph: 585-431-0222

Fairport

6687 Pittsford-Palmyra Rd.

Fairport, NY 14450

Ph: 585-425-0253

Greece

2844 W. Ridge Rd

Rochester, NY 14626

Ph: 585-697-3792

Henrietta

395 Summit Point Dr.

Henrietta, NY 14467

Ph: 585-334-0200

Frequently Asked Questions

Your Questions Answered

Why did I get H20 in my tubing?

Condensation is caused by the cooling down of the air flow. Increase tube temperature to help maintain the temperature throughout the system.

There is air coming out of the front of my mask. Is this normal?

Yes, this is the exhalation port and allows you to get rid of your CO2.

Why is it hard to exhale?

When starting on PAP therapy it will take some time to acclimate to breathing the positive pressure. This is a normal feeling at the beginning.

How do I adjust my humidity level to prevent dryness?

Your machine has the ability to adjust the humidity automatically. If it is inadequate, you can find climate control under your CPAP options and manually adjust the humidity to a level between 0-8. The higher the # the more humidity added.

How do I adjust my masks to prevent leaks.

All masks come with an instruction manual for help adjusting. The vast majority of masks use velcro tightening system to adjust. ALWAYS adjust straps symmetrically to prevent lopsided seal/mask. Lying down, under pressure is the recommended position.

Why is my machine shutting off at night?
  • Make sure your therapy device is turned on. If you are experiencing high leak and Smart Start/Stop is turned on, it’s possible the device is stopping due to this. Try turning off Smart Start/Stop.
  • Check that the power plug is fully and correctly inserted in the device. When it is correctly inserted, the power button will light up.
  • Ensure that no blankets or other objects are covering the power supply unit.
    Check whether the filter is blocked. If so, replace the filter.
  • Check that the therapy device’s humidifier tub is fully inserted.
  • Make sure you’re not using the Start/Stop button to light the LCD during the night, as this will stop your therapy.
  • If there’s a message on the screen, follow the instructions to clear the message or contact us.
  • Try unplugging the device, then plugging it in again.
  • From time to time there may be power disturbances that cause the device to power down. Check to see if there are other devices that may have powered off at the same time (eg, alarm clock).
I’m experiencing a dry throat or nasal congestion while using my device. What are my options?
Try using a humidifier. Using a PAP machine or other sleep apnea therapy device can sometimes lead to drying and congestion of the throat, nose, and mouth because the airflow generated by the machine is often greater than what your body is accustomed to humidifying on its own. Humidifiers and heated tubes can increase the amount of humidity in the “inspired air” (the air which surrounds you before you inhale it) and may help counteract these symptoms and help make therapy more comfortable.

Talk to your healthcare professional about a nasal decongestant. Nasal allergies and congestion may result in “mouth breathing”’ during the night, which dries the throat and mouth and can negatively affect your sleep apnea therapy. Talk to your doctor to find out if using a nasal decongestant or antihistamine may help alleviate this issue.

Talk to your doctor or equipment supplier about chinstraps. Sometimes, during sleep apnea treatment, people unknowingly open their mouths during the night, resulting in a dry throat and mouth. Using a chinstrap may help keep your mouth closed while you sleep.

Talk to your Respiratory Therapist about switching to a full face mask. Chronic nasal allergies or other nasal problems such as a deviated septum can make breathing through your nose difficult. A full face mask, which lets you breathe through your mouth and nose during the night, could be the answer

Life with sleep apnea

Rewrite your sleep story

How to set up & use your new AirSense™ 10 CPAP machine 

How to fit your ResMed CPAP nasal pillows mask

Setting up the SoClean with ResMed AirSense 10

How to fit your ResMed CPAP full face mask

DreamWear Full Face | Adjusting for Leaks 

Adjusting mask and tube type on the DreamStation 

Respironics DreamStation PAP: Adjusting mask and tube

DreamWear Full Face  Introdution video

DreamStation mask fit | Philips | Sleep therapy system

Amara View fitting guide | Philips | Full face mask

Philips Respironics DreamStation PAP: Basic menu navigation

Setting up the SoClean with Respironics System One

Still have questions? Call us.

Brockport

22 N. Main Street

Brockport, NY 14420

Ph: 585-431-0222

Fairport

6687 Pittsford-Palmyra Rd.

Fairport, NY 14450

Ph: 585-425-0253

Greece

2844 W. Ridge Rd

Rochester, NY 14626

Ph: 585-697-3792

Henrietta

395 Summit Point Dr.

Henrietta, NY 14467

Ph: 585-334-0200

Send Us A Message

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Call Us

1.888.508.0202

FAX

585-334-0515

Hours

9am – 5pm

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Kathyliz Davila 

585-334-0200

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